Although we do our best to be of service to you, you may well not be wholly satisfied. The maintenance of your accommodation may be a cause for complaint, or perhaps other occupants are a nuisance. It could be that you do not agree with the rent for your accommodation, or you may feel that you have been unjustly treated by one of our staff.

What should you do if you have a complaint?

If you are not satisfied, please let us know. Each complaint is one too many, so we will do our utmost to redress whatever is bothering you. So, don't hesitate to let us know. Our aim is to come to a solution together. All your complaints may be addressed to SSH by e-mail or by letter. They will then be redirected to the appropriate department.  Within 10 days you will receive either a phone-call or a letter from us communicating a solution that has been found, or an assessment of how long it will take us to find one that would be adequate.

Disturbance

In cases involving disturbance by fellow housemates, we would request you to discuss the issue with those involved, and try to arrive at a solution together. Only if you don't succeed you should call in the help of SSH. SSH might call in the Social committee to mediate in certain situations.

Not in agreement with the way your complaint was handled?

There are occasions when we cannot reach an agreement together. You may find that your complaint has not been adequately dealt with, or perhaps you disagree with the solution proposed by SSH. In such cases you can always go to an independent authority.

If it involves a complaint about the rent, we refer you to the Rent Commission ('huurcommissie'), otherwise you could consult the SSH Dispute Commission. If necessary you could always go to court if you disagree with how the SSH has handled the situation.